I don’t get it, I thought I was being very reasonable. I went to bluehostforums and post exactly this (cut and pasted):
Question #1, I have a client site that another site on the box was dos attacked (but the site attacked isn’t theirs). What do you guys think a quality web host average down time should be to have the sites that were on the same box as the attacked site back up? It’s a small 5Meg site with a couple dozen files, no special scripts or installed software.
I just want to make sure I’m not expecting too much out of my host (Bluehost in this case) since my client’s site has been down for over 30 hours.
Question #2, I was told over 30 hours ago there was a site on the same box that was attacked and they moved my site to a dedicated IP and it would be up shortly when the dns updated. Then 30 hours later told by support the server is currently under dos attack and being worked on. My question is, would it be over reacting to be frustrated and feel these statements contradict each other?
Thanks for your time everyone, and sorry about my other thread http://www.bluehostforums.com/showthread.php?t=16214 Thanks for closing it EarlyOut as it was worded poorly for this not being a support forum. I fully understand what you mean by this being user to user and will treat it as such. I started and own a VB forum with 160K members and nearly 3 mil posts-it gets crazy. Thanks for the link you posted, but I had already done every one of those things 24 hours before making the first post.
I would hate to pull all my accounts to find another host over this if it’s totally acceptable to be down over 30 hours. I may very well just be expecting too much out of a host in this situation. I know ultimately it’s my choice, but I’d like other opinions.
I was given a perma ban for that lol. Am I being a problem customer, member and over all, or are they being a little ridiculous and scared to look bad? I can’t even think of how many times I’ve recommended them, but I guess no more if this is how it goes when trouble strikes.